We want you to feel completely confident when choosing RF Phillips & Co brassware. If something isn’t quite right, we’re here to help.
Returns Window
Please remember all items are bespoke and made to order and are therefore can only be returned if there is a problem with the manufacturing of the product.
Condition of Returned Items
To qualify for a refund, items must be: • Unused • Uninstalled • In original packaging • In resalable condition • And follow the bespoke rules
Non Returnable Items
• Custom special tap handle bespoke indices • Items that have been installed • Not in resalable condition • Must follow the bespoke rules
Refunds
Once your return is received and inspected, refunds are issued within 5–7 working days to your original payment method.
How to Start a Return
Please contact us by email with your order number and reason for return. We’ll guide you through the process.
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